Service Excellence Training
Suggested Participants: Front of the House Staff
Duration: 1 Day, 6 hours
Course Overview
It has been every company’s goal to ensure that their team members are not just meeting their guests’ expectations but more on exceeding them, leading for the company to achieve its overall goals, that every guest leaves satisfied no matter what.
Having the right employee experience in place is essential to the success of the guest experience. There is a need to strive to be the best at what we do whenever we are with the guests. The desired experience that our guests expect should be provided with sincerity. The need to create wonderful, memorable experiences that will last for a lifetime is a must in order for the company to be the best and stand out in the market.
Course Objectives
-
To learn the Principles of Hospitality & Resolving Customers problems.
-
To learn how to build customer loyalty.
-
To learn and gain practical experience in using the Principle of Hospitality.
-
To create an optimal, engaging customer journey underpinned by consistent service standards.
-
To build rapport with and engage customers through effective communication.