Food & Beverage Up-selling
Suggested Participants: Food & Beverage Staff
Duration: 2 Days, 6 hours per day
Course Overview
Food and Beverage employees are at the prime spot for up-selling to guests and at the same time create a positive experience within the restaurant.
Up-selling can boost the restaurant’s profits that could lead to increase the hotel’s overall revenue. This is a practical workshop that can provide participants with ways to enhance guest memorable experience, sell more, and improve business as a whole as it could give an added value, the customer service.
Course Objectives
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To gain more confidence in selling.
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To gain knowledge and skills in Food & Beverage up-selling.
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To increase Food & Beverage Revenue.
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To create memorable guest experience and exceed guest satisfaction.
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To help employees get to know the customers and their preferences and provide a more personalized service that will foster loyalty.