Rose (Rasita) Puechpan
With a Master’s degree in Business Administration and as former Dean of the International Program at the Stamford Commercial College in Thailand, her effective training and teaching skills were honed as a respected member of the academe. She joined the hospitality industry later and with 15 years of experience leading the training and quality assurance team, she has put into action the following methodologies, all of which recorded a notable improvement of the company’s KPIs (guest satisfaction, employee morale and performance, and profitability) after implementation. She has a very keen eye for details, quality and assurance.Hotel Pre-opening Team of a 4 & 5 Star Brands (Human Resources & Training) in Asia, UAE and Egypt.Certified Master Trainer: Service Excellence/Customer Service, Responsible Business, On the Job Skills, Group Training Technique, Leadership ChallengeTrainings and Enhancement Programs Developed and Conducted.